At Bespoke Beautiful Days we aim to ensure that we provide our clients with excellent service. By placing an order with us, you are agreeing to the following terms and conditions.
The standard hire period for all our items is 48 hours unless otherwise agreed between Bespoke Beautiful Days and the client. Prices quoted are for this period only, additional days can be added, but will incur additional costs.
Please note that all items will be delivered in good condition and the vintage items will have no chips or cracks, however due to the nature and age of the items patterns and gilt may show signs of wear.
Delivery and Collection
Delivery and collection charge = £10 + 0.45 per mile
Or the client is welcome to collect their order
It is the responsibility of the client to check the consignment of their hire items on delivery. The client will sign a delivery note to verify safe and correct receipt of the ordered items.
Terms of Payment
To secure your order a non-refundable deposit of 50% of the total hire cost will be required upon booking. The remaining balance must be paid 21 days prior to the date of hire, please note that we are unable to except cheques.
Cancellation will be charged at 100% of the hire costs if cancelled within 14 days of the event taking place. A cancellation must be notified to Bespoke Beautiful Days by email.
A damage deposit of £100 will also be required as security against loss/breakages. This deposit will be returned to the client upon safe return of all hired items without any damages or loss. This must be paid alongside the balance no later than 21 days prior to the date of hire.
Please ask for the replacement costs for all hired items.
During the hire period breakages or loss of any item is the full responsibility of the client until received back and checked by Bespoke Beautiful Days. The damage deposit will be returned to the client within 10 days of the hire period either in full or with any deductions made. If damages exceed the deposit, the client agrees to pay the excess within 10 working days of the hire period.
*Please note if the bunting has been cut to length we will have to charge a fee to repair the bunting back to its original length.
Because of the delicate nature of our collection, we prefer to wash all items that have been hired by you, at no extra charge, but you will need to ensure that no food deposits are left on the crockery. Please note that our china is not dishwasher safe.
When returning the crockery to Bespoke Beautiful Days, it should be properly packed as found. If it is felt that the crockery is not safe for transit and has to be re-packed, and additional 10% of the total hire cost will be charged. Please use the packaging supplied.
Liability and Insurance
Bespoke Beautiful Days cannot accept any responsibility for injury caused to persons or damage to property involving items hired from us. During the hire period the client takes full responsibility for all items until they have been accepted back into possession of Bespoke Beautiful Days.
Bespoke Beautiful Days reserve the right to change these Terms and Conditions at any time.